Whether you own or manage a large guest house or a small, 1-bedroom Airbnb rental, you know that guest reviews play an incredibly important role in the success of your vacation rental. Most hosts spend a lot of time refining the details – from providing extra amenities like soaps and shampoos to creating the perfect ambiance with beautiful bedding and chocolates on the pillows – but cleaning is often treated as another rushed task to check-off between bookings.
However, research shows that “85% of guests consider cleanliness a primary factor influencing their overall experience”. In fact, cleanliness is the number 1 complaint featured in negative reviews. This means that cleanliness is more than simply making sure the bedding is changed and the shelves are dusted, but is an investment in the profitability of your vacation rental which drives reviews, search visibility and guest bookings.
How Professional Cleaning Services Drive Better Reviews
The Power of the First 30 Seconds
First impressions matter – especially in the rental industry! Guests will often subconsciously start deciding what kind of review they will leave within the first 30 seconds of walking through the front door. Sensory cues play a huge role in this first impression. From visual cues like a beautiful, bright room with crisp linen to olfactory cues stemming from a neutral, sanitised will help guests determine what review they will leave.
When a guest is greeted by a pristine environment, they are far more forgiving of minor issues that might occur later in their stay, such as a slow Wi-Fi connection or bad weather. Using a Professional Cleaning Service to deep clean your vacation rental will help ensure your guest house or Airbnb makes an incredible first impression!
Eliminating the “Blind Spots”
Though your first impression as guest’s enter the door and take in the aesthetics and beautiful details of your guest house or Airbnb, it won’t be long before the majority of them will begin to inspect the rooms for cleanliness flaws… From dust on a shelf or stains on the carpets to mold or soap-scum in the bathroom grout, guests will scrutinise your vacation rental… Professional Cleaners use strict check-lists and actively target hidden areas that guests tend to notice to help you get better reviews, such as:
- Hair and lint trapped in baseboards, behind doors or in nooks and crannies.
- Dust build-up on top of refrigerator units, ceiling fans, picture frames or high shelving.
- High touchpoints like light switches, door handles and lockboxes.
- Mold or soap-stained grout, corners and taps in bathrooms and kitchens
Superhost Status Requires Consistency
One of the biggest challenges of managing a vacation rental is maintaining the exact same standard for the hundredth guest as you did for the first. A subpar review due to a small stain on a carpet or mold in the corner of the bathroom shower can instantly strip away your Superhost status.
Professional Cleaning companies provide this consistency which directly affect better reviews. Expertly trained team, utilize industrial-grade equipment and specialised cleaning solutions for thorough deep cleaning and sanitising without causing harm to your furnishings. Furthermore, as Professional Cleaners use a team of technicians, there is no concern over downtime due to illness or other circumstances. This ensures that your cleanliness standards never drop and every guest enters a space that feels brand new!
Why Choose CLiCK Cleaning for your 5-Star Clean?
CLiCK Cleaning offer Pre- and Post Occupational Specialised, Non-Toxic Deep Cleaning, Sanitizing and Anti-Viral Fogging Services tailored for your Guest House, Airbnb, B&B, Hotel or Lodge.
With over 12 years’ experience in the Cleaning Industry and are very mindful of your time and only employ full-time staff who are all ITC cleared and professionally trained.
Our 5-Star Clean to help you drive better reviews can include:
- Pre/Post Occupational Anti-Viral Cleaning
- Quick-Dry Carpet Cleaning (1 – 2 Hours)
- Quick-Dry Upholstery Cleaning (3 – 4 Hours)
- Mattress Enzyme Cleaning
- Quick-Dry, Convenient On-Rail Curtain / Blind Cleaning
- Specialised Tile, Stone or Concrete Floor Scrubbing & Sealing
- Specialised Laminate Floor Cleaning & Sealing
- Rug Cleaning | Persians | Orientals | Silk | Woven
- Leather Cleaning & Conditioning
- Dust Mite / Enzyme / FabriGuard Treatments Available
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